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Patient Safety & Risk Management

Ensuring patient safety throughout a product's lifecycle

We can help you

At Commercial Eyes we understand the importance of progress and have invested heavily into our technological capabilities, to allow for the high volume of safety processing in-house, and fully functional remote working services.

Our distinct solutions for your business include the Oracle Argus Safety Database and a dedicated Patient Safety team.

  • Management of local and global PV Systems
  • Support for clinical trial and post-marketing surveillance
  • Coverage of all vigilance requirements for devices, vaccines and medicines
  • End-to-end ISCR management, medical review, signal detection and aggregate reports compilation
  • RMP and ASA development
  • Preparation of safety database exchange agreements
  • Sponsor representation as the health authority contact person and qualified person for pharmacovigilance in AU & NZ
  • Inspection readiness activities including implementation of internal and partner PV audits
  • Patient Oriented Programs
    • Patient Access Program
    • Product Familiarisation Program
    • Sampling and co-pay programs
    • Patient Support Program
    • Nurse Support Program
    • Allied Support Programs
    • Clinical Audits
    • Chart Reviews
    • Risk management programs
  • Collaborative database design, validation and management
  • Digital platform
  • App development
  • Enrolment and registration management
  • Inbound/outbound call management
  • Notifications management
  • Program Administration
  • Pharmacy administration
  • Reporting metrics and reconciliation



TGA Inspections with no critical findings


Client audits on average per year


Clients where CEPL is the nominated QPPV-A and/or CPPV-NZ