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Medical Information

Providing reliable and timely information to healthcare professionals, patients and internal stakeholders

We can help you

Medical information is critical to the quality use of medicine and devices, and we take our roles as advocates very seriously. Our team has experience across medicine, pharmacy and other health sciences, providing transparent, adaptive and responsive medical and scientific information for your business.

Covering registered, listed and complementary medicines, vaccines and medical devices

Our capabilities include;

  • Detailed coverage of emerging and established medicines and medical devices
  • Adverse event reporting, product recall support and product complaints support
  • Timely and quality verbal and written responses
  • Development and maintenance of standard responses
  • Extended hours and after-hours services
  • Reporting Metrics and reconciliation
  • MSL support service
  • Extensive audit experience
  • We offer a best in class Medical Enquiry database using the Salesforce platform, and are fully validated to FDA CFR 21 Part 11 standards
  • Operation of dedicated phone lines
  • Copyright license
  • Peer review process as part of Quality Management
  • Experience using various MI systems



Clients every year, ranging from big pharma to entrepreneurial start ups


Medical enquiries processed each year


Product quality complaints handled each year


Adverse events reported each year