A high-quality Medical Information service is an investment in patients and the healthcare system, not a commodity.
Despite being readily accessible to patients and health care professionals, Medical Information remains an underutilised resource….
Medical Information
Providing reliable and timely information to healthcare professionals, patients and internal stakeholders
Delivering the largest and most comprehensive Medical Services solutions in Australia and New Zealand.
Our Medical Information team is composed of highly experienced health professionals who are committed to providing uniquely tailored solutions to address your needs.
We understand your business and the secure environment you work within. As such, we hold ourselves to very high standards of ethics and compliance. Consistently ensuring that we are operating within various industry-specific and internal codes of conduct.
We meet the requirements of the ISO 9001:2015 QMS Standards, and have a history of being successfully audited by numerous international clients based in the EU, USA and Japan.
We can help you
Medical information is critical to the quality use of medicine and devices, and we take our roles as advocates very seriously. Our team has experience across medicine, pharmacy and other health sciences, providing transparent, adaptive and responsive medical and scientific information for your business.
Covering registered, listed and complementary medicines, vaccines and medical devices
Our capabilities include;
- Detailed coverage of emerging and established medicines and medical devices
- Adverse event reporting, product recall support and product complaints support
- Timely and quality verbal and written responses
- Development and maintenance of standard responses
- Extended hours and after-hours services
- Reporting Metrics and reconciliation
- MSL support service
- Extensive audit experience
- We offer a best in class Medical Enquiry database using the Salesforce platform, and are fully validated to FDA CFR 21 Part 11 standards
- Operation of dedicated phone lines
- Copyright license
- Peer review process as part of Quality Management
- Experience using various MI systems
OUR IMPACT
70+
Clients every year, ranging from big pharma to entrepreneurial start ups
40,000+
Medical enquiries processed each year
3,000+
Product quality complaints handled each year
9,000+
Adverse events reported each year
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We really do pride ourselves on efficiency and quality. We aim to respond and provide quality information in a timely manner, as we understand the urgency of these enquiries and…
Wenna Zhang
Head of Medical information
Wenna leads a team of Medical Information professionals who provide this service to over 30 clients within Asia Pacific. As a team who represents the company to their external customers,...
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