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Medical Information

The largest and most comprehensive Medical Information solution in Australia and New Zealand

Our Medical Information team is composed of highly experienced health professionals with backgrounds in medicine, pharmacy and other health sciences who take their role as advocates for the quality use of medicines and devices seriously.

Providing reliable and timely information to doctors, patients and our clients’ internal stakeholders on a vast range of medical and scientific matters is of vital importance. As such, we hold ourselves to a very high standard of ethics and compliance, operating within various industry and internal codes of conduct.

We meet the requirements of the ISO 9001:2015 QMS Standard and have been successfully audited by numerous clients based in the EU, USA and Japan.

Operating in a secure environment, our team are committed to providing you with the right tailored solution to meet your specific medical needs.


Comprehensive medical information capabilities

  • Covering emerging and established medicines and medical devices
  • Adverse event reporting, product recall support and product complaints
  • Timely and quality verbal and written responses
  • Development and maintenance of standard responses
  • Extended hours and after-hours services
  • Reporting Metrics and reconciliation
  • MSL support service
  • Extensive audit experience

Gold standard systems and process

  • Best in class Medical Enquiry database using Salesforce platform and fully validated to FDA CFR 21 Part 11 standards
  • Dedicated phone lines
  • Copyright licence
  • Peer review process as part of Quality management
  • Experience using various MI systems



Lorenza Ricacho

Lorenza Ricacho

Our Medical Services team provides the largest and most comprehensive Medical Services solution in Australia

Quality is important to us

Our processes are supported by our well-established ISO accredited quality management framework to ensure process efficiency and optimal outcomes

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