Commercial Eyes is Australia’s leading pharmaceutical and medical device commercialisation company. With a team of over 100 staff and 22 years of experience, more than 800 pharmaceutical, medical device, diagnostic, and consumer healthcare companies rely on our expertise and insights.
In 2024, Commercial Eyes has become a part of ProductLife Group and this partnership unlocks numerous synergistic opportunities for both organisations and their clients. ProductLife Group’s global presence and expertise, combined with the regional knowledge and capabilities of Commercial Eyes, will enable ProductLife Group to deliver enhanced services and solutions to its clients.
We are changing the way people work in one of the most regulated and complex industries in the world. Creating a collective success story for our people, our life science partners, and their patients.
Our culture of ownership and transparency empowers our team to achieve goals they did not think possible. For all those on board, it is a challenging and rewarding journey. We are innovative, fast learners, and experts in our field.
Our services are improving health outcomes and making a real difference in people’s lives. By joining our team, you are joining us in our mission to help our clients deliver a healthier tomorrow for Australia and beyond. We share a vision with our clients to make an impact on the future of human health. And we partner with them to transform therapeutic innovation into market realities for patients and healthcare, in Australia and beyond.
“It has been a great journey working at Commercial Eyes. One of the things I love the most is the support the company provides its staff for professional development. Having opportunities to learn allows the Commercial Eyes team to tackle new challenges and tasks, ensuring that we always deliver impactful solutions for our clients and make a significant impact on the future of human health.’’ April – Medical Information Manager
The Opportunity
We are seeking a dedicated Medical Information Project Team Lead responsible for the day-to-day operational management of the assigned project portfolio within our Medical Information team. This role involves managing client projects and ensuring the delivery of high-quality medical information services in compliance with internal SOPs, client requirements, and regulations. This is a full-time position, reporting to the Medical Information Manager.
The successful candidate will deliver project portfolio objectives, ensuring teamwork, cross-functionality, and productivity within the team. The role also includes managing customer relationships to provide excellent client service and encourage value-based professional conduct. If you are a motivated individual with a passion for operational excellence and client satisfaction, we invite you to apply for this exciting opportunity.
Some key responsibilities include:
- Lead and support project teams, acting as the primary point of contact for clients and projects.
- Ensure strategic and technical project outcomes, reports, and presentations meet deadlines and client requirements.
- Manage client setup, contracts, and ensure reporting of Adverse Events (AEs) and Product Complaints (PCs).
- Develop strong client relationships to enhance satisfaction, loyalty, and business growth and contribute to client retention through high-quality consulting services.
- Monitor project activities and provide regular reports according to KPIs and timelines.
- Support internal and external audits and follow-up actions.
- Ensure timely, accurate responses to customer requests, meeting industry standards and maintain standard responses in the medical information database.
- Liaise with clients to resolve inquiries and anticipate regulatory implications of emerging safety issues.
Our head office is based in the heart of Melbourne’s CBD, where we operate from a collaborative workspace. We operate under a hybrid model and offer flexibility in accordance with our company’s flexible work policy.
The Team
Our Medical Information team consists of dedicated healthcare professionals with extensive expertise, devoted to delivering customised solutions that meet the specific needs of our customers. Our team has successfully met the requirements of the Quality Management System standards and has a proven track record of passing audits conducted by international clients.
When you become part of our team, you will immediately feel welcomed, supported, and appreciated. Our unique and challenging consulting environment fosters a strong sense of collaboration, even when working remotely. At Commercial Eyes we:
- Thrive on providing creative solutions to complex problems.
- Love being exposed to diverse projects.
- Feel comfortable with ambiguity and see it as an opportunity to generate insights.
- Enjoy hands-on work as well as being the subject matter expert.
- Feel inspired to deliver work that makes a difference to people’s lives through health.
- Work flexibly and adapt quickly to changing priorities.
About you
You possess highly developed communication, organisational, and problem-solving skills, with a proven ability to develop and implement solutions independently. Your strong project management and process development capabilities are essential, enabling you to identify and address issues, problems, and opportunities effectively.
You are a team player, keen on training, guiding, supervising, and mentoring team members. You are proactive, adaptable, and skilled in choosing appropriate course of action to deliver project outcomes. Additionally, you have a keen eye for detail, ensuring accuracy and compliance with industry standards, and you excel in maintaining strong client relationships, contributing to business growth and client satisfaction.
Desired qualifications and experience
- Bachelor’s degree in science, pharmacy or other scientific discipline.
- Minimum of 3 years’ experience in a Medical information role, with supervisory experience, in a pharmaceutical company or Medical Affairs environment.
- Strong knowledge of medical literature and drug information databases and ability to evaluate and communicate scientific data.
- An understanding of Industry Codes in Australia and New Zealand with understanding of requirements for safety reporting and experience with Quality Management System, including documentation management.
- Client management and/or consulting experience is highly regarded.
- Experience in retail or hospital pharmacy and consulting is preferred, demonstrating your comprehensive understanding of the healthcare environment.
The Rewards…
- A collaborative culture in a growing and sustainable business
- At Commercial Eyes you are not just a number, you become a member of a team who supports and cares for each other. Everyone gets to know each other by name regardless of where you work from.
- Our team is multicultural and diverse, so you will get to work with a variety of people from different ethnicities, backgrounds and with a broad range of experiences.
- Health and Well-being Program: our people get access to our EnergEyes Program, which includes an annual Well-being allowance you can use to support your health and Well-being including but not limited to gym memberships, fitness clothing/equipment, yoga, and massage/physio sessions.
- Paid Well-being Day to focus on your physical/mental health and general Well-being.
- Birthday Day Off: An additional day of paid leave just for your birthday.
- Career development and growth: when you join Commercial Eyes, the professional development and career opportunities are endless. If you are flexible and adaptable, you can take your career as far as you desire.
Continue the conversation
If you think this role is for you and joining the CEPL family gets you excited, please submit your application as soon as possible.
If you are shortlisted for this role, this is what you can expect throughout the process.
- Phone screening interview
- Interview with a member of the People, Learning and Performance team and the Hiring Manager
- Case study / role play
- Reference checks
- Psychometrics test
Please note:
- At Commercial Eyes, we value diversity and inclusion and consider all candidates equally.
- Commercial Eyes does not accept applications from recruitment agencies.