Medical Information Project Team Leader (Consulting)

The Opportunity

We are seeking a dedicated Medical Information Project Team Lead responsible for the day-to-day operational management of the assigned project portfolio within our Medical Information team. This role involves managing client projects and ensuring the delivery of high-quality medical information services in compliance with internal SOPs, client requirements, and regulations. This is a full-time position, reporting to the Medical Information Manager. 

The successful candidate will deliver project portfolio objectives, ensuring teamwork, cross-functionality, and productivity within the team. The role also includes managing customer relationships to provide excellent client service and encourage value-based professional conduct. If you are a motivated individual with a passion for operational excellence and client satisfaction, we invite you to apply for this exciting opportunity.

Some key responsibilities include:

Lead and support project teams, acting as the primary point of contact for clients and projects.
Ensure strategic and technical project outcomes, reports, and presentations meet deadlines and client requirements.
Manage client setup, contracts, and ensure reporting of Adverse Events (AEs) and Product Complaints (PCs).
Develop strong client relationships to enhance satisfaction, loyalty, and business growth and contribute to client retention through high-quality consulting services.
Monitor project activities and provide regular reports according to KPIs and timelines.
Support internal and external audits and follow-up actions.
Ensure timely, accurate responses to customer requests, meeting industry standards and maintain standard responses in the medical information database.
Liaise with clients to resolve inquiries and anticipate regulatory implications of emerging safety issues.

Our head office is based in the heart of Melbourne’s CBD, where we operate from a collaborative workspace. We operate under a hybrid model and offer flexibility in accordance with our company’s flexible work policy.

The Team

Our Medical Information team consists of dedicated healthcare professionals with extensive expertise, devoted to delivering customised solutions that meet the specific needs of our customers. Our team has successfully met the requirements of the Quality Management System standards and has a proven track record of passing audits conducted by international clients.

When you become part of our team, you will immediately feel welcomed, supported, and appreciated. Our unique and challenging consulting environment fosters a strong sense of collaboration, even when working remotely. At Commercial Eyes we:

Thrive on providing creative solutions to complex problems.
Love being exposed to diverse projects.
Feel comfortable with ambiguity and see it as an opportunity to generate insights.
Enjoy hands-on work as well as being the subject matter expert.
Feel inspired to deliver work that makes a difference to people’s lives through health.
Work flexibly and adapt quickly to changing priorities.

About you

You possess highly developed communication, organisational, and problem-solving skills, with a proven ability to develop and implement solutions independently. Your strong project management and process development capabilities are essential, enabling you to identify and address issues, problems, and opportunities effectively. 

You are a team player, keen on training, guiding, supervising, and mentoring team members. You are proactive, adaptable, and skilled in choosing appropriate course of action to deliver project outcomes. Additionally, you have a keen eye for detail, ensuring accuracy and compliance with industry standards, and you excel in maintaining strong client relationships, contributing to business growth and client satisfaction.

Desired qualifications and experience 

Bachelor’s degree in science, pharmacy or other scientific discipline.
Minimum of 3 years’ experience in a Medical information role, with supervisory experience, in a pharmaceutical company or Medical Affairs environment.
Strong knowledge of medical literature and drug information databases and ability to evaluate and communicate scientific data.
An understanding of Industry Codes in Australia and New Zealand with understanding of requirements for safety reporting and experience with Quality Management System, including documentation management.
Client management and/or consulting experience is highly regarded.
Experience in retail or hospital pharmacy and consulting is preferred, demonstrating your comprehensive understanding of the healthcare environment.