Medical Information Associate

The Opportunity

We are seeking a dynamic and detail-oriented individual to join our Medical Information team as a Medical Information Associate. You will join a diverse, multicultural team, in the exciting and fast paced life science sector. 

In this fulltime position, you will be  responsible for delivering technical and scientific information to healthcare professionals, consumers and internal stakeholders on a diverse range of pharmaceutical medicines, OTCs, medical devices and therapeutic areas, including conducting literature searches and reviews using various medical databases in Australia and New Zealand and the Japan and Asia Pacific region. This is a 2-year fixed term contract reporting  to the Medical Information Manager.

Some key responsibilities include:

Receive, assess, and address medical information enquiries from healthcare professionals, patients, and internal client staff.
Conduct literature searches using PubMed or Medline to gather relevant information for query resolution.
Provide timely responses to customer queries with accurate technical and scientific information.
Ensure proper reporting and follow-up of potential adverse events and product complaints.
Adhere to relevant regulations and client requirements regarding customer complaints, adverse events, and enquiries.

The Team

Our Medical Information team consists of dedicated healthcare professionals with extensive expertise, devoted to delivering customised solutions that meet the specific needs of our customers. We maintain a strong commitment to upholding ethical standards and compliance, consistently adhering to industry-specific and internal codes of conduct. Our team has successfully met the requirements of the Quality Management System standards and has a proven track record of passing audits conducted by international clients.

When you become part of our team, you will immediately feel welcomed, supported, and appreciated. Our unique and challenging consulting environment fosters a strong sense of collaboration, and it is second to none, even when working remotely. At Commercial Eyes we:

Thrive on providing creative solutions to complex problems.
Love being exposed to diverse projects.
Feel comfortable with ambiguity and see it as an opportunity to generate insights.
Enjoy hands-on work as well as being the subject matter expert.
Feel inspired to deliver work that makes a difference to people’s lives through health.
Work flexibly and adapt quickly to changing priorities.

Our head office is based in the heart of Melbourne’s CBD, where we operate from a collaborative workspace. We operate under a hybrid model and offer flexibility in accordance with our company’s flexible work policy.

About you

This role is ideal for a professional who is keen on learning, developing, and advancing in their career. You demonstrated excellence through your professional work and showcased your ability to quickly learn and adapt to new challenges. As an excellent team player and with results-oriented mindset, you can achieve outstanding results, while your strong attention to detail ensures high-quality work. You will be a part of a team that values continuous learning, encourages innovation, and fosters professional development. 

Desired qualifications and experience

Have completed studies in pharmacy, nursing or relevant scientific disciplines such as Drug Development or Pharmaceutical Sciences.
Experience in the principles of medical information and in the provision of drug information to healthcare professionals and patients.
Demonstrated experience in literature search using PubMed or Embase.
Proficient in technical writing.
Experience in Australian and NZ requirements for drug safety reporting. 
Knowledge of key overseas regulations in medical information and drug safety reporting.