Home Program Coordinator (Patient Programs)

Program Coordinator (Patient Programs)

Our Patient Program team focuses on developing individual programs tailored to our customer needs. The team collaborates with patient support organisations, assisting with development and implementation of programs, provides support and advice, and advocates for patient well-being to deliver optimal health outcomes.

Commercial Eyes is Australia’s leading pharmaceutical and medical device commercialisation company. With a team of over 100 staff and 22 years of experience, more than 800 pharmaceutical, medical device, diagnostic, and consumer healthcare companies rely on our expertise and insights. 

In 2024, Commercial Eyes has become a part of ProductLife Group. This partnership unlocks numerous synergistic opportunities for both organisations and their clients. ProductLife Group’s global presence and expertise, combined with the regional knowledge and capabilities of Commercial Eyes, will enable ProductLife Group to deliver enhanced services and solutions to its clients. 

We are changing the way people work in one of the most regulated and complex industry in the world. Creating a collective success story for our people, our life science partners, and their patients.

Our culture of ownership and transparency empowers our team to achieve goals they did not think possible. For all those on board, it is a challenging and rewarding journey. We are innovative, fast learners, and experts in our field.

We are elevating and refining the commercialisation process for human therapeutics – introducing smart processes and new technologies to work smarter, not harder.

Our services are improving health outcomes and making a real difference in people’s lives. By joining our team, you are joining us in our mission to help our clients deliver a healthier tomorrow for Australia and beyond. We share a vision with our clients to make an impact on the future of human health. And we partner with them to transform therapeutic innovation into market realities for patients and healthcare, in Australia and beyond. 

The Opportunity

We have a fantastic opportunity for a Program Coordinator to join our Patient Program team. This is a fixed-term position reporting to the Head of Patient Programs and is responsible for the day-to-day running of patient programs. This position is ideal for a problem solving and enthusiastic individual who likes to deliver impactful solutions that enhance customer relations and experience.

Key Responsibilities

  • Day-to-day management of assigned program(s).
  • Manage registrations, program service communications and respond to queries from patients, carers and clients.
  • Review and update program SOPs as required.
  • Analyse program data to optimise program customer experience.
  • Answer the Programs hotline and triage. 
  • Provide friendly, efficient and effective service when answering phone.
  • Data entry and maintenance of Programs Database.
  • Provide support in the processing of program enquiries.

The Team

Join our dynamic team where our programs team, including individuals with health and science backgrounds, is dedicated to delivering outstanding patient service. Supported by Nurses, allied health, and pharmacy services, we collaborate closely with patient support organisations and manage supply and distribution through various distribution and pharmacy partners. We excel in providing support, advice, and advocacy for patient well-being, striving to deliver optimal health outcomes. 

At Commercial Eyes we:

  • Thrive on providing creative solutions to complex problems.
  • Love being exposed to diverse projects.
  • Feel comfortable with ambiguity and see it as an opportunity to generate insights.
  • Enjoy hands-on work as well as being the subject matter expert.
  • Feel inspired to deliver work that makes a difference to people’s lives through health.
  • Work flexibly and adapt quickly to changing priorities. 
About you

You are an enthusiastic individual with a creative and solution-focused mindset, coupled with prior experience or exposure to program coordination and project management. As a proactive member of our team, you will play a key role in ensuring the smooth and efficient operation of our programs. With your keen attention to detail, exceptional time management skills, and clear communication abilities, you will excel in coordinating various tasks and projects. Your administrative skill will shine as you take charge of organising and streamlining processes, contributing to the overall success of our team’s initiatives. 

 

Desired qualifications and experience
  • Tertiary qualification – science/nursing/marketing qualifications would be beneficial.
  • Digital literacy, proficient computer skills and in-depth knowledge of Microsoft Office.
  • Demonstrated experience providing high-level administration support.
  • Experience in coordination of programs is highly desirable.
  • Experience in patient program environment, call centre or customer service role (preferable within healthcare industry).
  • Exposure in managing various stakeholders.

    The Rewards…

    • A collaborative culture in a growing and sustainable business  
      • At Commercial Eyes you are not just a number, you become a member of a team who supports and cares for each other. Everyone gets to know each other by name regardless of where you work from.
      • Our team is multicultural and diverse, so you will get to work with a variety of people from different ethnicities, backgrounds and with a broad range of experiences.
      • We are committed to supporting the community in which we work. The projects we support are both sustainable and recurrent including organisations such as Yalari, Purple House, Leukemia Foundation, Rare Cancers Australia and more.
    • Health and Wellbeing Program: our people get access to our EnergEyes Program, which includes an annual wellbeing allowance you can use to support your health and wellbeing including but not limited to gym memberships, fitness clothing/equipment, yoga and massage/physio sessions.
    • Paid Wellbeing Day in April to focus on your physical/mental health and general wellbeing.
    • Birthday Reward Program: An additional day of paid leave just for your birthday.

      Continue the conversation 

      If you think this role might be for you and joining the Commercial Eyes team gets you excited, please submit your application as soon as possible. We will start the shortlisting process right away.

      If you are shortlisted for this role, this is what you can expect throughout the process: 

      • Phone screening interview.
      • Interview with a member of the People & Learning team and the Reporting Manager.
      • Psychometrics test.
      • Reference checks.
      • The successful applicant’s appointment is conditional on a current Police Check.

          Please note:

          • Here at Commercial Eyes we value diversity and inclusion and consider all candidates equally.
          • Some Patient Programs require additional police check clearance.
          • Commercial Eyes does not accept applications from recruitment agencies.

            If you would like more information about the role,  email our People & Learning department at [email protected]